Frequently Asked Questions (FAQ)

Welcome to SleepTailor's FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you have any other questions, feel free to reach out to us directly. We're here to help you get the best sleep possible!

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What is SleepTailor?

SleepTailor is a luxury bespoke mattress brand based in Delhi NCR, focused on delivering personalized sleep solutions tailored specifically to your body type, weight, comfort preferences, and health needs. Our mattresses are designed with expert craftsmanship to provide you with the perfect night’s sleep.

How do I order a mattress from SleepTailor?

There are four ways you can order a customized mattress from us:

  • Free Consultation Call: Book a call with one of our mattress experts, where we’ll discuss your comfort preferences, body type, weight, and any specific health concerns. We’ll design a mattress for you in real-time and provide pricing.

  • Mattress Recommender: Use our online mattress recommender tool on the website. Answer a few quick questions, and we’ll suggest the best mattresses for your needs.

  • Explore Our Curated Collections: Explore our carefully designed mattress collections right here on our website. We've organized them by things like firmness, budget, and orthopedic support, making it simple to find exactly what you need. It's an easy, premium shopping experience, just like you'd expect.

  • Home Visit Service: (COMING SOON) For a truly personalized experience, book a visit from one of our mattress experts who will bring a range of materials, and you can customize and test the mattress right in the comfort of your home.

What types of mattresses do you offer?

We offer a variety of mattresses tailored to different sleep preferences, including:

  • Foam Mattresses: For body-conforming support and comfort.
  • Orthopedic Mattresses: Designed to provide support for back pain and spinal alignment.
  • Cooling Mattresses: For hot sleepers, offering breathable materials to keep you cool through the night.
  • Latex Foam Mattresses: Hypoallergenic and eco-friendly with long-lasting durability.
  • Mattresses for Side Sleepers: Specifically designed to relieve pressure on the shoulders, hips, and spine.

How do I know which mattress is right for me?

We offer a personalized consultation where our mattress expert will guide you through selecting the right mattress based on your specific sleep needs. Alternatively, you can use our Mattress Recommender Tool online to get a quick suggestion based on your comfort preferences, weight, and sleeping style.

Do you offer custom sizes and fabric options?

Yes! SleepTailor offers full-size customization. You can choose from various fabrics, colors, and materials to design a mattress that perfectly fits your room decor and personal preferences.

Is there a warranty on your mattresses?

Yes, all our mattresses come with a warranty. The warranty covers any manufacturing defects such as faulty stitching or material issues. For details on coverage, please refer to our Warranty Terms & Conditions page.

Do you accept returns or exchanges?

Please refer to our Warranty Terms & Conditions page.

What areas do you deliver to?

We offer free same-day delivery and installation across Delhi NCR, including Delhi, Noida, Greater Noida, Gurugram, Faridabad, Ghaziabad, and other major cities in the vicinity.

What is your delivery process like?

Once your mattress is ready, we offer free same-day delivery and installation. Our team will deliver the mattress and install it in your home, ensuring everything is set up for you to enjoy your new sleep experience. Additionally, we provide old mattress removal as part of our service.

How much do your mattresses cost?

Our mattresses range from ₹11,000 to ₹30,000, depending on the size and customization options you choose. For a more accurate quote, feel free to Book a Consultation or use our Mattress Recommender Tool.

What if I have issues with my mattress after delivery?

If you experience any issues with your mattress after delivery, please contact us immediately. We offer full customer support, and if the mattress is defective, we will repair or replace it under the warranty terms. For any claims, please inform us within 48 hours of receiving the mattress.

How do I contact SleepTailor for support or questions?

You can reach us through the following channels:

  • Email
  • DM on Whatsapp
  • Fill the Contact Form

Links to all these channels can be found on Contact Us page.

Can I schedule a consultation for a custom mattress?

Yes! You can book a free consultation call with our mattress expert. We’ll discuss your specific sleep needs and create a customized solution for you. To book a consultation, simply visit our website or contact us directly.

Why choose SleepTailor over other mattress brands?

At SleepTailor, we don’t just sell mattresses we design custom solutions to give you the best night’s sleep. From free consultations with experts to bespoke designs and premium materials, we offer a truly tailored experience for every customer. With free delivery, old mattress removal, and warranty, SleepTailor is dedicated to bringing comfort, luxury, and health to your home.

Still have questions?

Reach out to us via our contact page, and we’ll be happy to assist you!