Shipping policy

1. Initial Order Delivery (Delhi NCR)

We are pleased to offer complimentary shipping and delivery for all new mattress orders within the following regions:

  • Delhi NCR (including Delhi)
  • Noida
  • Greater Noida
  • Gurugram
  • Faridabad
  • Ghaziabad
  • And all major cities in the vicinity of Delhi.

Our Premium Delivery Service Includes:

  • Free Same-Day Delivery: For orders confirmed by [mention cut-off time, e.g., 2 PM] on business days, we strive for same-day delivery and installation within Delhi NCR, subject to availability. Our team will contact you to confirm the earliest possible delivery slot.
  • White Glove Delivery & Installation: Our professional delivery team will not only deliver your mattress but will also carry it to your room of choice, unbox it, and set it up on your bed frame.
  • Free Old Mattress Removal: As part of our commitment to convenience, we will also remove your old mattress at no additional charge. Please ensure your old mattress is ready for removal upon our arrival.

What to Expect on Delivery Day:

  • Our delivery team will contact you on the day of delivery to confirm their estimated arrival time.
  • Please ensure clear access to your bedroom for a smooth delivery and installation process.
  • Once installed, our team will ensure everything is to your satisfaction before they depart.

2. Shipping for Warranty Claims

Our commitment to your satisfaction extends to our warranty service. Shipping costs related to warranty claims are handled as follows:

  • First Valid Warranty Claim:
    For the first valid warranty claim on your SleepTailor mattress (where a manufacturing defect or covered issue requires repair as per our warranty terms), SleepTailor will bear the full cost of picking up your mattress for repair and delivering it back to you once the repair is complete. This service is provided at no charge to the customer for the first instance.
  • Subsequent Valid Warranty Claims:
    Should your mattress qualify for a second valid warranty claim (applicable only for mattresses with a 10-year or more warranty period), a nominal shipping charge will be applicable and borne by the customer for the pick-up and re-delivery of the mattress for repair. Our team will inform you of the exact charges beforehand.

How to Arrange Warranty Shipping:

  • All warranty claims, including arrangements for pick-up and re-delivery, must be initiated through our official Warranty Claim Page. Our team will guide you through the process and schedule the logistics once your claim is approved.

Important Notes:

  • All delivery and pick-up services are subject to standard operating hours and routes.
  • Please ensure the delivery path is clear of obstacles for our delivery team.
  • In the unlikely event of unforeseen delays, our customer service team will keep you informed promptly.

For any questions regarding your delivery or our shipping policy, please do not hesitate to contact our customer support team.